Clinical Supervisor, Helpline at Omaha

Are you passionate about shaping the future of Americas Youth?

Boys Town is changing the way America cares for children, families and communities by providing and promoting an Integrated Continuum of Care that instills Boys Town values to strengthen body, mind and spirit.

Boys Town is working with the state of Nebraska to provide the Nebraska Family Helpline that offers a toll free, single point of access telephone number, available 24 hours a day, 7 days a week, 365 days a year. Our team will assist callers/caregivers of youth experiencing an urgent behavioral health situation. Our team will identify, locate & connect those in need to appropriate services and collaborate with emergency resources. In conjunction with multiple agencies and ACCESS Nebraska, we are building a team to help families navigate community based services & find the help they need.

The Helpline is a state contract funded through the Nebraska Department of Health and Human Services. The Helpline is in the third of three contract periods awarded by the state of Nebraska. The current contract period ends in June 2015 at that time there is a possibility of sustainable funding to renew the contract at that time.

As our Clinical Supervisor of the Helpline you will oversee Helpline operations and the supervision and development of staff responding to crisis calls via the 24-hour Crisis Helpline and website. This position also assists in community outreach and education opportunities in the promotion of the Helpline and manages the Helpline resource database.

To be considered for this unique opportunity you will need:

• Masters degree in a behavioral health field


• Must have current license as a Mental Health Practitioner (LMHP) in the state of Nebraska


• 2-4 years of experience including supervisory and crisis intervention preferably in a call center setting


• Available to work flexible hours to ensure coverage


• Ability to address crisis and problem solve


• Knowledge of regulatory requirements pertaining to crisis care and knowledge of helpline counseling techniques and best practices


• Computer skills in Microsoft Office


• Ability to communicate with individuals in an articulate, professional manner while maintaining necessary degree of confidentiality


• Ability to adapt responses to situations while maintaining procedural and regulatory integrity


• Strong knowledge of the Boys Town Model

The Boys Town mission has always been and always will be centered around creating an environment for children that includes trust, discipline, emotional support and respect. At Boys Town we believe that all children and youth have the potential to become bright, productive, adjusted, loving people.

Boys Town is nationally recognized for its research-proven child, health and family care programs. One of the countrys largest nonprofit, publically funded child-care organizations, Boys Town annually touches the lives of more than 400,000 boys, girls, parents and others nationwide through its highly effective services and programs.

If you are committed, passionate and feel you are qualified to take on a life-changing experience please apply at www.boystown.org/careers.

Boys Town assures equal employment opportunity to applicants without regard to race, color, national origin, sex, age, pregnancy, disability, genetic information, religion, veterans status, or any other prohibited basis of discrimination, as required under applicable state and federal law. Boys Town provides reasonable accommodations for the known disabilities of applicants, unless to do so would cause an undue hardship. Please contact us at 1-877-639-6003 to let us know if you are requesting an accommodation to complete the application process.

Country: USA, State: Nebraska, City: Omaha, Company: Boys Town.