Client Service Analyst I at Papillion

Job Description

Provides service support to both internal and external clients for a specific product or group of products and is considered the primary liaison between the client and First Data. Defines and/or resolves moderately complex customer problems within the designated product lines. Has full service issue accountability, including incident reports, client interaction, Service Center usage, adhering to client service level agreements, monitoring liability issues and escalation to the Service Manager when appropriate. Provides consultative servicing in order to meet client and First Data objectives, fostering positive relationships with the client and internal departments. Adheres to all establishedpolicies and procedures.

3 years business to business customer service experience required Works with minimal supervision Resolves most questions and problems, referring only the most complex to higher levels Demonstrates a sense of urgency and drives issues to closure Knows where to go for answers; utilizes resources efficiently Ability to persist despite obstacles and opinions Deals with people on a rational, thoughtful basis when in a mental and emotional stress situation Solid analytical, problem solving and negotiating skills Demonstrated skill to think outside the box and challenge the status quo Proven problem solving skills from problem assessment to solution resolution Ability to identify alternatives and make contingency plans Capacity to embrace change and quickly adapt to new situations, changes in direction and altering priorities Ability to handle multiple assignments Effective communication skills and the ability to present succinctly in a variety of communication settings and styles Experience working in a large scale organization desired College graduate preferred Position requires ability to provide 24 hour support via on-call rotation

High school diploma or equivalent. College degree preferred. 1+ years industry experience in a customer facing role. Knowledge of First Datas products, platforms, systems, and operational areas.

Job Requirements

Country: USA, State: Nebraska, City: Papillion, Company: First Data.