Collector 3 at Omaha

Job Description

Our foundation for success can be summarized in three beliefs:Our product is service.Our value added is financial advice and guidance.Our competitive advantage is our people. It all begins with outstanding talent.In Wells Fargos Consumer Lending Group (CLG), weve built our team of top professionals by rewarding their accomplishments and ensuring they have what s needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.Join the #1 Used auto lender (Source: Autocount).Our Dealer Services team supports one of the nations leading auto lenders. The team offers integrated financial services solutions designed primarily for the auto dealer community, providing financing and related services to both dealers and consumers nationwide.Collector 3Collects on designated high risk delinquent accounts. Maintains good customer relations with borrowers and effectively solves problems in an effort to resolve account delinquency and prevent losses. While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers. Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.Maintains up-to-date customer contact information in the collections systems. May be required to support other queues to facilitate teamwork in the department. Escalates and assists other team members with calls as needed. Serves as a resource/subject matter expert and may provide training to fellow team members. May be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, account settlement) or administrative work, which supports the impounding or repossession of vehicles. Other duties as assigned.

Job Requirements

* Basic Qualifications:
3+ years experience in a direct customer contact, service, collections or sales environment.
* Minimum Qualifications:
Country: USA, State: Nebraska, City: Omaha, Company: Wells Fargo.