Technical Contact Center Representatives at Papillion

Job Description

Were now recruiting forTechnical Contact Center Representativeswho can give the best experience possible to our customer base. Youll be our first point of contact for our customers, responding to a range of calls from merchants, banks, and sales representatives in regards to Point of Sale (POS) terminals and their functionality. You will help our First Data customers by answering their questions and resolving their problems in a variety of areas:

• Terminal problems, which may be troubleshooting a malfunctioning terminal device or printer and balancing batches.
  
  
• PC based point of sale software problems, which is assisting in troubleshooting PCs.
  
  
• Merchant Activation, where you build POS terminal files for new merchants and merchants with replacement terminals. (These agents will also perform downloads of the files into the terminals and run test transactions to ensure functionality.)
  
  
• In addition to Point of Sale (POS) job duties, agents will perform Card Activation job duties for cardholders calling to activate credit cards.

One to three years of relevant customer service experience.

High school education or equivalent preferred.

Job Requirements

Country: USA, State: Nebraska, City: Papillion, Company: First Data.